: : Customer Service
Kotak Mahindra Prime Limited (KMPL) is a customer centric organisation having dedicated customer service personnel servicing our customers keeping in mind the following values:
- Ownership
- Accuracy
- Transparency
KMPL has dedicated customer service desks at 12 major locations namely Ahmedabad, Bangalore, Chennai, Cochin, Delhi, Hyderabad, Kanpur, Kolkata, Ludhiana, Mumbai, Pune and Surat providing personalised service thereby ensuring faster resolution and minimum turnaround time. KMPL has evolved into centralised customer service activity to ensure high quality and timely response to customer needs. The robust system platform ensures the above standards are met.
Kotak Mahindra Prime Ltd. has been awarded the Voice of Customer award for “Best Passenger Vehicle Finance Company in India 2006” by Frost & Sullivan (F&S) on 16th Feb’07. Frost & Sullivan is a global growth consulting, research and training firm headquartered in Palo Alto, US with 25 offices across the World. F & S tracks the automotive and transportation vertical across the globe to understand market and consumer trends.
The award is based on the F& S study of Cars and Multi Utility vehicle owners among 5100 customers across 15 cities. The customers rated their financiers on 9 parameters based on their satisfaction level. KMPL topped in 6 out of 9 categories and was No.2 in two other categories.
This is the first ever award given in Auto Finance domain and winning the same is a momentous occasion for entire KMP team as Customers have adjudged us as the “Best Passenger Vehicle Finance company” in the country!! |
