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Grievance Redressal Procedure

Call us

In case of any queries, please contact us in any of the following ways:

Grievance Redressal Officer

If you have not received a satisfactory response at Level 1 within 7 working days , please write or call

  • Grievance Redressal Officer
  • Kotak Infinity,6th Floor, Building No.21, Off Western Express Highway, Malad (East), Mumbai 400097 Name - Ms. Sheetal Parab Phone - (022) 66056257
  • Email :grievancekmp@kotak.com

Nodal Officer

In case you are not satisfied with the decision of Grievance Redressal officer or have not received any response within 7 working days, you may escalate your grievances to Nodal officer.

Non-Banking Supervision

In case you are not satisfied with the decision / resolution of the Company or have not received any response within a period of one month, you may approach the Officer in Charge of the Regional Office of Department of Non-Banking Supervision of RBI at the address given below:

Department of Non-Banking Supervision

  • Mumbai Regional Office,
  • 3rd Floor, Reserve Bank of India,
  • Opposite Mumbai Central Railway Station,
  • Byculla, Mumbai 400 008
  • Phone : (022) 23084121
  • Fax: (022) 23022011
  • Email:dnbs@rbi.org.in
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